Introduction
Lensy is committed to respecting and protecting your privacy. This Privacy Policy applies to information collected through our website, online store, customer enquiries and related services.
By using the Lensy website, creating an account, submitting an enquiry or placing an order, you acknowledge that your personal information may be processed in accordance with this Privacy Policy and applicable South African privacy legislation.
Information We Collect
We may collect information that you provide directly to us when you create an account, place an order, contact us, subscribe to marketing communications or interact with our website.
Information may include:
- Your full name
- Email address
- Telephone or mobile number
- Billing address
- Delivery or shipping address
- Account username and login information
- Order and transaction history
- Products viewed or added to your cart
- Customer service enquiries and correspondence
- Technical information such as browser, device and IP information
Payment card information may be processed by approved third-party payment providers. Lensy does not intentionally store complete payment card details on its own website unless provided by an authorised payment service in accordance with its security requirements.
How We Use Your Information
Personal information may be used where reasonably necessary to operate our online store and provide you with the services you request.
- Processing and fulfilling orders
- Arranging delivery or shipping
- Managing customer accounts
- Responding to questions and support requests
- Providing order confirmations and important account updates
- Managing refunds, returns or exchanges
- Improving our website and customer experience
- Maintaining the security and integrity of our website
- Preventing fraud or misuse of our services
- Meeting legal, tax and accounting obligations
- Sending marketing communications where you have agreed to receive them
Orders, Payments & Delivery
When you place an order, Lensy needs certain personal information to process your purchase and arrange delivery. This may include your name, email address, telephone number, billing address and delivery address.
Payment transactions may be processed through secure third-party payment gateways. Those providers process information according to their own privacy and security policies.
Delivery information may also be shared with courier or logistics providers where necessary to deliver your order.
Sharing Your Information
Lensy does not sell your personal information. We may share limited information with trusted service providers where reasonably required to operate our business.
These service providers may include:
- Payment service providers
- Courier and delivery companies
- Website and hosting providers
- Email and communication service providers
- Accounting or professional advisers
- Analytics and marketing technology providers
Information may also be disclosed where required by law, court order, regulatory authority or where reasonably necessary to protect Lensy, our customers or other persons.
Information Security
We take reasonable technical and organisational steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
These measures may include secure website connections, account access controls, password protection, trusted hosting services and appropriate restrictions on access to customer information.
Your Privacy Rights
Subject to applicable law, you may have the right to request access to personal information that Lensy holds about you, ask us to correct inaccurate information or request deletion where there is no legal reason for us to continue retaining it.
You may also request that we:
- Correct or update your information
- Remove outdated or inaccurate information
- Stop sending direct marketing communications
- Explain how your information is being used
- Provide information about certain third parties with whom information is shared
Some information may need to be retained where required for tax, accounting, fraud prevention, contractual or other legal purposes.
How Long We Keep Information
Lensy retains personal information only for as long as reasonably necessary for the purpose for which it was collected, or for as long as required by applicable legal, accounting or regulatory obligations.
Order and transaction records may therefore be retained for a longer period than general website enquiries or marketing information.
Children's Privacy
Our online store is intended for customers who are legally able to enter into purchases. We do not knowingly collect personal information from young children without the involvement or consent of a parent or legal guardian where required by law.
Changes to this Privacy Policy
Lensy may update this Privacy Policy from time to time to reflect changes to our website, services, legal obligations or business practices.
Any updated version will be published on this page together with a revised "Last Updated" date.
Contact Lensy
If you have any questions about this Privacy Policy or would like to request access to, correction of or deletion of your personal information, please contact us.
Cape Town, South Africa